September 12, 2024
How to Talk with Patients about Measurement-Based Care (MBC): A Practical Guide for Mental Health Clinicians
Written by
Carlene MacMillan, M.D.
As mental health professionals, we're always seeking ways to improve patient outcomes and enhance the quality of care we provide. Measurement-Based Care (MBC) is a powerful tool that can help us achieve these goals. MBC involves the systematic evaluation of patient progress throughout treatment using validated symptom rating scales to drive personalized clinical decision-making.
Despite its proven benefits, only about 18% of psychiatrists and 11% of therapists currently implement MBC in their practice [1]. This low adoption rate suggests that many clinicians may be unsure about how to effectively introduce and implement MBC with their patients. This guide aims to provide practical strategies for discussing MBC with your patients, addressing common concerns, and maximizing its benefits.
The Benefits of Measurement-Based Care (MBC) for Patients:
Before we dive into the specifics of patient communication, it's crucial to understand the significant benefits MBC offers:
- Improved treatment outcomes: Studies show that MBC can nearly double the therapeutic effect size [2].
- Enhanced therapeutic relationship: Patients report that MBC improves communication with their provider [3].
- Increased patient engagement and empowerment: MBC helps patients become more active participants in their treatment [4].
When discussing MBC with patients, emphasizing these benefits can help increase their interest and willingness to participate.
Addressing Common Patient Concerns:
Patients may have reservations about MBC. Here's how to address two common concerns:
- "Will this make our sessions feel impersonal?"Explain that MBC enhances communication by providing a structured way to discuss progress. Emphasize that it complements, rather than replaces, the therapeutic relationship. Research shows that patients often find that MBC fosters better communication and increases engagement [3]. Check in with patients after they engage with the measures to understand if they are finding them useful and if not, why not.
- "Is this just reducing my experience to numbers?"Clarify that MBC provides a comprehensive view of progress, complementing clinical discussions. It offers an additional tool to understand their mental health journey, not a replacement for their personal experiences. You can use the analogy of an endocrinologist checking the hemoglobin A1c or a primary care doctor checking cholesterol levels. We don’t have a blood test for psychiatrist conditions to MBC is our A1c!
Cultural Considerations:
When introducing MBC, be mindful of cultural factors that may influence a patient's perception of mental health measurement:
- Be aware of cultural stigma around mental health and frame MBC as a tool for overall wellbeing.
- Consider language barriers and have translated materials available if necessary.
- Acknowledge and respect cultural beliefs about mental health while explaining the scientific basis of MBC.
Tailoring the Approach for Different Patient Demographics:
Adapt your MBC discussion based on the patient's age and background:
- For adolescents: Emphasize autonomy and involve them in the process. Explain how MBC can help them track their own progress.Discuss whether or not the results will be shared with their caregivers.
- For older adults or other individuals who identify as “not tech-savvy” or “digital immigrants”: Address potential concerns about technology and emphasize how MBC can help manage multiple health conditions.
- For patients with lower health literacy: Use simple language and visual aids to explain MBC concepts.
Introducing MBC to Patients:
In addition to including information about how the practice uses MBC on its website and in marketing materials is a great way for patients already interested in tracking their progress to know this is part of your approach.
With individual patients choose the right moment, typically early in treatment, to introduce MBC. Use clear, non-technical language and emphasize patient-centered benefits. For example:
"I'd like to introduce a process that can help us track your progress more accurately. It's called Measurement-Based Care, and it involves regularly answering some questions about how you're feeling. This helps us see patterns over time and make sure your treatment is working as well as possible. Many patients find it helps them feel more in control of their treatment. What do you think about trying this?"
Explaining the MBC Process:
Describe the frequency of assessments (e.g., weekly or bi-weekly) and how they'll be administered (e.g., through an app or in-office). Explain how you'll use the results in treatment planning. For example:
"Before each session or at set time periods between sessions, you'll answer a short questionnaire on your phone or in the waiting room. We'll review the results together to see how you're progressing and if we need to adjust your treatment. This helps us catch any issues early and make sure you're getting the most effective care possible."
Integrating MBC into the Treatment Plan:
Explain how MBC fits into the overall treatment strategy. For instance:
"MBC will help us track how well your medication is working and whether we need to adjust the dosage. It can also show us which therapy techniques are most effective for you, so we can focus on what works best."
Addressing Privacy Concerns:
Patients may worry about the privacy of their MBC data. Assure them of your commitment to confidentiality:
"Your MBC data is protected under the same privacy laws as all your medical information. It's stored securely and only shared with members of your care team who need it to provide treatment."
Encouraging Ongoing Participation:
To maintain patient engagement with MBC:
- Regularly review progress together, celebrating improvements and addressing setbacks.
- Adjust the MBC process based on patient feedback.
- Use MBC data to help patients understand their condition and progress.
Handling Resistance or Skepticism:
If a patient is hesitant about MBC:
- Listen to and validate their concerns.
- Offer a trial period: "Let's try this for a month and see how it goes. If you don't find it helpful, we can discuss alternatives."
- Share success stories or research findings. For example, explain that MBC helps clinicians detect symptom deterioration faster than clinical judgment alone [5].
Conclusion:
Implementing MBC can significantly enhance the quality of care we provide and improve patient outcomes. By effectively communicating its benefits and addressing patient concerns, we can increase adoption and maximize its potential. Remember, the key is to present MBC as a collaborative tool that empowers patients in their mental health journey.
References:
[1] Jensen-Doss, A., et al. (2018). Administration and Policy in Mental Health and Mental Health Services Research, 45(1), 48-61.
[2] Lambert, M. J., et al. (2003). Clinical Psychology: Science and Practice, 10(3), 288-301.[
3] Carlier, I. V., et al. (2012). Journal of Evaluation in Clinical Practice, 18(1), 104-110.
[4] Fortney, J. C., et al. (2017). Psychiatric Services, 68(2), 179-188.
[5] Hatfield, D., et al. (2010). Clinical Psychology & Psychotherapy, 17(1), 25-32.
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