Osmind builds software to improve people’s mental health journeys. You receive access to the platform through your provider. The platform helps improve your care journey, enhances the care you receive, facilitates communication with your provider, helps you keep track of medications and other parts of your treatment plan, and helps with things like submitting out-of-network insurance claims.

Your provider has chosen to work with us as part of their commitment to quality and evidence-based practice.

Getting started

You will receive an email and text message once your provider invites you to the system. This message will contain all the information you need to get started as well as what you should expect.

The email is sent from hello@joinosmind.com; please check the spam or promotions folders in your inbox if you can’t find it. Please email support@osmind.org if you require assistance.

To get started, download the mobile app. On the iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link to download the app (or search “Osmind” in the Google Play Store).

Support

If you have any questions or need assistance, please email care@osmind.org. We are always here to help.

What to expect

The app will send you notifications with things your provider has designed into your treatment plan. Therefore, it is important that you follow the app’s instructions in a timely manner.

Your provider will ask you to track how you are doing between visits, using mood scores and/or validated questionnaires.

You will receive notifications and text messages to remind you to complete these measures. This helps your provider track your progress together.

Many studies have shown that using such rating scales improves how people feel. Measurement-based care has been shown to improve outcomes. Your provider uses evidence-based practices to provide the highest quality of care.

Your provider only monitors the app during business hours. Please do not use this app to communicate if you are having an emergency — in that case you should call 911 and contact emergency services. This app is not designed for use during emergency situations.
Your clinic can track your progress and communicate efficiently

Please use the platform to journal about your progress, send secure messages to our clinicians or staff, and more.

Your clinic may use the platform to remind you to take medications or complete parts of your care journey such as specific exercises or preparation/integration content. Please follow the instructions on when/how to take any medications and log any information we ask for as part of your treatment plan.

You will become more engaged in your care, giving you more control over your health. Your clinic will be able to see which interventions work and adjust your treatment plan accordingly.
The app helps you submit insurance claims for your treatments

You can use the app to submit a claim to your insurance company for reimbursement. All you need is the superbill (itemized receipt with medical information that your provider gives you after treatments) and about two minutes to input information into the app — and we take care of the rest! No need for snail mail, faxing, or the insurance company pretending it lost the claim. We help you get more money back, faster.
Question 1

How does the app help with my insurance claims?

After we treat you, we give you a superbill. You can use the Osmind app to submit a claim to your insurance company for reimbursement. All you need is the superbill and about two minutes to input information into the app —  Osmind takes care of the rest! On the backend, it rapidly sends your claim electronically to your insurance company (no more snail mail, fax, haggling, or the insurance company pretending it never got your claim in the mail). The insurance company confirms that it has digitally received your claim, and you will receive your Explanation of Benefits letter with your reimbursement directly from your insurance company. The Osmind app makes it very easy for you to submit your insurance claims, significantly speeds up the reimbursement process, and increases the chance of a successful reimbursement.

If your claim is rejected, Osmind also offers a rejection resolution pathway. For any questions or assistance with claims, email care@osmind.org.

Question 2

How does the online community work?

The Osmind Community is a safe space for people with treatment-resistant depression and related mental health conditions to receive and provide support. It is a depression forum and depression chat with mutual support, positivity, and empathy. It is also for people who are interested in innovative treatments and neuromodulation. Members are all deeply valued and enrich one another’s lives as we pool together our strength, perspectives, experiences, and knowledge.

Question 3

How do I log onto the app?

To get started, download the mobile app. On the iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link to download the app (or search “Osmind” in the Google Play Store). After you download the app, you can log in using the temporary credentials included in your invitation email. You can also click “Forgot Password” to reset your password.

Question 4

Is the app HIPAA compliant?

Yes! The platform is HIPAA-compliant, protected by end-to-end encryption, and research-grade (meaning parties such as the FDA trust the authenticity of the data). Our clinic and Osmind both uphold strict standards for safeguarding protected health information that meet or exceed legal requirements. Osmind works with independent third parties to verify its compliance and security. We chose to use this system because we trust its security and privacy safeguards.